Frequently Asked Questions

If you've got a question, this is the page for you

Making a Purchase

No. PayPal has a new option, once you have chosen your item and click on the PayPal checkout, on that next page you can choose the option : "No PayPal account" and it will just ask you for your credit card and no PayPal account will be created.

Yes. If you have not created an account at purchase one will be created for you and a verification link will be sent to the email address that you purchased with. When you click the verification link you will be prompted to create a password for your new Nucly account. If you already have a Nucly account you will be asked to log in when you make your purchase.

No, currently there is no way to apply more than one discount code at a time. If you have two discount codes for different items, purchase them separately using the appropriate discount code each time and you will get some extra savings ;)

Discount codes are not cumulative, if an item is already on sale for a greater amount than your discount code it will give you the bigger discount. Check the following points as well:

  1. Check to make sure you correctly typed in the discount code.
  2. Make sure the code is not too old and expired.
  3. Check to see if the item you want is not already discounted more than the discount code you are using.
  4. Make sure the correct item is added to your cart that will have the discount applied.

The email you received on purchase is your invoice, please keep a copy of it.

Courses

Both. While the courses are recorded on a Mac, the software used (Photoshop, Lightroom, InDesign, etc.) is cross-platform. The most significant change between the two is in the keyboard shortcuts; Command  (Mac) changes to Ctrl (PC) and Option (Mac) becomes Alt (PC). 

Each course comes with all of the original assets (images, brushes, presets, etc.) required to follow along and do all of the steps shown in the video tutorials.

The courses run in your browser. There is no limit on the number of computers you use to log into and access your courses. The downloadable assets are delivered at zip files and can also be put on all of YOUR computers. 

Any courses you purchase are entirely yours and can be accessed through your account at any time. If you need to have access to the video files, please email us at [email protected] and we will provide you with a download link.

We're here to help you through the course. You can contact us through our support page and we will respond within 24 hours. Although most issues can be resolved through email, there are some instances where we may ask to video Skype call to resolve the issue.

Your Nucly Account

Click the "Login" link at the top-right of the site. From there, click on the "Forgot password?" link below the password field. Enter the email address you used to create your account and then click "Send Reset email." You will receive a link to a page that will allow you to reset your password.

If you've forgotten what email address you used to create your Nucly account, please contact us with your name and what email you thought you used and we will help you recover your account.

Sometimes your confirmation email for your purchase with the link to your course goes into your spam folder, please verify that this is not the case. If you still cannot find your confirmation email contact us and we can help you set up your account.

Freebies and Everything Else

To access the free goodies that go with our tutorials, please click the links in the appropriate YouTube videos on our channel . You need to have a Nucly account and be logged in. Once you are logged in go to your library and the item will be there.

The courses provide more in-depth training, step-by-step workflows and and cover an entire subject. Through these steps, I also provide keyboard shortcuts, tips and tricks for better efficiency. My tutorials are usually a small portion of a full course or cover a single technique or tool. 

The courses also come with all the raw files, sample files, textures and presets you need to follow along and do all steps on your own.

If you have a question, suggestion or need help with any of our products, feel free to contact us.

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